Key points:
- Many higher-ed IT leaders are increasingly involved in improving students’ time at their universities
- To accomplish this goal, IT leaders report increased collaboration across all department
- Higher-ed IT leaders take on major challenges this year
Higher education IT leaders believe they play an important role in improving the overall student experience at their institution, according to a recent survey commissioned by global payments and software company Flywire.
Additionally, as their roles become more complex, higher-ed IT leaders believe their performance metrics will change to tie them even closer to student outcomes, with 93 percent of survey respondents saying that student satisfaction and retention will be a key performance metric for them within five years.
In its new report, “An inside look at the changing world of the higher ed IT pro” Flywire examined the role of higher-ed IT leaders, the impact they have on improving the overall student experience, and how they are influencing the purchasing decisions around payment technology to solve the most pressing challenges facing institutions today, from affordability to security.
Higher-ed IT professionals prioritize a positive student experience when influencing payment technology purchasing decisions
Every higher-ed IT leader surveyed said students are central to decisions they make. Ninety-seven percent of respondents believe that IT plays a critical role in creating a positive student experience, and 100 percent agree that one of the best parts of their job is feeling like what they do actually helps students and their families.
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